OUR RETURN POLICY
Everything You Need to Know
At Aaraasta, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!
What is our return policy?
We have a return policy of 7 days from the date of delivery. If you are dissatisfied with your order, you receive, you can request for a replacement as long as it meets our terms & conditions which have any stains, emit, body odors or perfume scents, have any kind of marks, damages or water stains will not be accepted for returns or exchanges. Product tags should be intact.
Did you receive any faulty or wrong products?
We want all our customers to receive top quality goods. If you think there is a fault with an item or it does not conform to the product you have ordered, you can return it back to us. Email us your query with the picture as proof at our email address. Any product is unsatisfactory due to defective workmanship or materials, we will replace or refund you the purchase price.
Will shipping charges be refunded?
Our refund policy includes paying back the whole amount of a suit, shipping charges and other taxes are not refundable.
How will I receive my refund?
We offer a refund only if the article is faulty or having manufacturing defects. Our refund will be credited back to you in the form of a voucher of the same value which can only be used in Online Shopping in the meantime or can be used in future as well.
Sale items
Products purchased on sale or other promotions are not eligible for returns and exchange, unless you have received damaged goods. Products purchased before sale campaign cannot be exchanged with sale items
PRIVACY AT AARAASTA
Trust Us with Your Information
We respect your privacy and want to protect your personal information. To learn more, please read this Privacy Policy. This Privacy Policy explains how we collect, use and (under certain conditions) disclose your personal information. By visiting the website directly or through another website, you accept the practices described in this Policy.
Data Collection
We collect personal information such as your contact information (name, e-mail address, etc.), and billing/shipping information (credit card number, visa card Number shipping address, etc.). We take responsibility for all the personal data that you provide us with when you subscribe to our newsletter or when you create a personal profile.
How do we use your data?
We use the information that we collect to fulfill our commitments to you and to provide you with the service that you expect. This includes sending you information and offers for marketing purposes. In order to provide you with relevant offers and information, we may analyze your personal data. We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data is deleted.
What information do we require to share with the Third Party?
We may share your data information with Third Party or affiliates of Araasta by SMH who perform services on our behalf or process authorized transactions. The data information we share with these companies to perform services on our behalf is protected via contractual agreements and cannot be shared.
Your Account protection
While creating an account on our website, you will be enquired to provide a personal password. You will be required to use your chosen password for all future access to your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Araasta by SMH reserves the right to refuse service, terminate accounts, remove, or edit content, or cancel orders in its lone discretion.
Your rights
You have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any incorrect, incomplete, or irrelevant information in your data. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes.
Errors
We try our best to provide accurate information on our website. However, there may be times when some information on the website is inaccurate, out-of-date or incomplete. We apologize for such errors; but if we receive orders for products for which the listed cost is erroneously lower than the actual price, we will not be able to process such orders as it will not be feasible for us to sell those items below our cost or take a loss on freight charges.
General
We may amend this Privacy Policy at any time by posting the amended terms on this website. Our business changes constantly and we will continue to implement new technologies to improve the services and features we provide. Consequently, the terms in this Privacy Policy may also change.